Hand & Lock Information

Terms and Conditions.

1. Hand & Lock Conditions Apply:
Unless specifically agreed in writing by Hand & Lock ("Hand & Lock "), all quotations & contracts for the supply of goods by "Hand & Lock " are made upon these Conditions of Sale ("Hand & Lock Conditions of Sale"), which shall at all times override any terms & conditions which the purchaser of goods ("the Purchaser") imposes or seeks to impose. Orders are accepted subject to the Company's Conditions of Sale.

2. Acceptance of Order
Acceptance & the completion of the contract between you & "Hand & Lock " will take place on the dispatch of your order to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions set out in our Code of Conduct - Your Right To Cancel. Non-acceptance of an order may be a result of one of the following: the product you ordered is unavailable from stock and/or manufacturer, our inability to obtain authorisation for your payment &/or the identification of a pricing or product description error.

3. Payment Terms:
Terms of payment are strictly net. If payment is being made by cheque (without a valid cheque guarantee card) "Hand & Lock " reserves the right to withhold delivery until the cheque has cleared. In the event of a cheque being returned by the "Purchaser's" Bank for any reason "Hand & Lock " shall be entitled to charge the "Purchaser" interest on any unpaid amount at the rate of 3% above the Bank of England's base rate until full payment is made. The "Purchaser" will indemnify "Hand & Lock " in respect of all costs incurred by "Hand & Lock " in recovering payment: including, legal fees & charges as well as any Bank charges incurred by "Hand & Lock ".

4. Prices:
All prices displayed in our on-line catalogue are the actual prices you pay. There are 'NO HIDDEN EXTRAS' & the only other charge made is for carriage (up-to-date carriage pricing can be viewed on our website catalogue at the order stage), if applicable. We have NO MINIMUM ORDER value so please feel free to order whatever you want. Prices are correct at the time of publishing & may be subject to change without prior notice.

5. Title of Goods:
Legal title of goods passes to the "Purchaser" when "Hand & Lock " has received payment in full although the risks therein pass to the "Purchaser" at the time of delivery. Until such time as payment has been made in full the "Purchaser" shall hold the goods as "Hand & Lock 's" fiduciary agent & bailee & shall indemnify "Hand & Lock " against any loss, deterioration or damage howsoever caused & should ensure that the goods are properly stored, protected, insured & identified as the property of "Hand & Lock ".

6. Delivery:
Terms & conditions for delivery are applicable in the UK only. For delivery outside the UK please contact our Sales Department.
"Hand & Lock " will endeavour to meet any delivery date quoted, however dates are given & intended as an estimate only. "Hand & Lock " shall not be held responsible for any delay in the delivery of goods howsoever caused, nor shall it be liable for any damage, consequential loss or expense arising from failure to deliver goods by a due date.
Claims for shortages or damaged goods must be received in writing by "Hand & Lock " within 3 days of the receipt of goods. The "Purchaser" should ensure at the time of delivery that goods are signed for as damaged or incomplete, failing which "Hand & Lock " will not be liable in respect of any such claim & goods shall be deemed to have been delivered in a complete & satisfactory condition.
Claims for non-delivery MUST BE MADE IN WRITING TO BOTH "Hand & Lock " & THE CARRIER (Royal Mail, Parcel Force & ANC) & should be received by "Hand & Lock " within 14 days of ordering.

7. Liability:
The following terms apply except in the case of death or personal injury caused by "Hand & Lock 's" negligence:
Risks in the goods pass to the Purchaser on delivery & "Hand & Lock " shall not be liable for any loss, damage or deterioration of goods howsoever caused. The Purchaser shall keep "Hand & Lock " fully indemnified against all loss &/or liability arising from any such loss, damage or deterioration.
If loss, damage or deterioration (except for death or personal injury) is caused by "Hand & Lock 's" negligence, "Hand & Lock 's" liability shall be limited to the invoice value of the goods.
All conditions & warranties regarding the quality & fitness for any particular purpose of goods supplies (whether statutory or otherwise) are expressly excluded but (without prejudice) every care will be taken to ensure goods supplied will conform to "Hand & Lock 's" standards or specifications (within the limits of reasonable commercial tolerance & accuracy). If "Hand & Lock " identifies that goods supplied to not conform to its standards or specifications "Hand & Lock " will, in assessing the value of any allowance or replacement it may agree to make, have regard to the nature/extent of the defect, information given by the Purchaser regarding it's application, the use already made of the goods & any other relevant factor. In any event "Hand & Lock 's" maximum liability shall be limited to the invoice value of the goods.
"Hand & Lock " accepts no liability for any damage to property or consequential loss attributed to the failure of goods supplied, whether due to abuse, accident or incorrect technical assessment by "Hand & Lock " or its employees or for any other reason.

8. Product Information:
"Hand & Lock " has made every effort to ensure details & information given in our on-line catalogue is correct at the time of publishing. Full technical specifications are not included & as such the Purchaser should check any details & information they wish to rely on with "Hand & Lock " at the time of purchase. The application & use of goods is the absolute responsibility of the "Purchaser". "Hand & Lock " cannot accept liability in respect of any omissions or errors contained herein or for any loss, damage, consequential loss or malfunction arising from reliance upon our on-line catalogue. "Hand & Lock " reserves the right to alter any information & details as the need arises. As we are continually trying to improve our product range, we reserve the right to provide an alternative product from those shown in our on-line catalogue. In such cases goods will be of the same standard & specification, & intended to serve the same purpose. All goods are made by hand and as such may differ with slight variations from the graphical images that represent them and from article to article.

9. Indemnity Against Infringement of Patents & Rights:
The "Purchaser" shall indemnify "Hand & Lock " against all damages, penalties, costs & expenses to which we may be liable as a result of work done or goods supplied in accordance with the "Purchaser's" specification which involves the infringement of any registered design, letter patents, intellectual property rights, proprietary process or otherwise.

10. Disclaimer:
Any products featured in our on-line catalogue or links to other sites contained within our website do not represent endorsement by "Hand & Lock " of any products, services or organisations.

11. Colour Reproduction:
Colour reproductions of goods featured in our on-line catalogue & colour swatch are as accurate as the electronic process will allow & may vary slightly from those delivered.

12. Amendments:
"Hand & Lock " reserves the right to amend its Terms & Conditions at any time & without giving prior notice.

13. Jurisdiction:
These terms & conditions shall be governed by & constructed in accordance with the laws of England & the "Purchaser" agrees to submit to the jurisdiction of the English Courts.

14. Copyright:
No part of this site may be copied or reproduced in any form & for any reason without the written permission of Hand & Lock .

For further enquires please contact enquires@hand-embroidery.co.uk

Making A Purchase

Shipping And Handling Shipping to the UK and the Rest of the World

Delivery Schedule We will normally send your order within 1-2 business days, provided the item is in stock. Out of stock orders or International orders are generally received much later.

Tax Charges For orders made from the UK, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us Hand & Lock
86, Margaret Street
London
W1W 8TE
Tel: 02075807488
Fax: 02075807499
Email: enquiries@hand-embroidery.co.uk

Privacy Policy Hand & Lock do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

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